Live chat has long been considered as one of the nice-to-haves for business owners.
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I try to provide a safe space so they feel ok and can get whatever is troubling them out in the open. Then we work together on ways to make things better.
If you need to speak to someone urgently, call Lifeline 13 11 14 or Kids Helpline If you have issues or questions specifically relating to work or study, chat a Digital Work and Study Service specialists can help you get back on track with your study, career, job and other advice relating to employment and education. Find your local hepace centre and their contact details. For all other general enquires please get in touch with hepace. If you want to know more about these professions and what they do, just ask an ehepace clinician. Let us know if you are calling chat a a mobile and we can call you back.
If you are having trouble talking about your thoughts or feelings, you may find it useful to send an — sometimes chat a things down helps you sort out where to start. The more information that you can provide to ehepace, the more ehepace will be able to help you.
Some helpful information to share would be:. Young people or family members must register to use the service. When you talk to an ehepace clinician, what you say is kept confidential. Parents chat a loved ones can be supportive during difficult times. Depending on your circumstances, you may want to talk to ehepace about how to talk to parents or loved ones. If you are under 16, ehepace would prefer to let your family know you are in contact with us — if you have concerns about this please let us know. Every effort has been made to ensure that all contact with the ehepace service is secure and confidential.
When you talk to someone at ehepace nothing said or written can be passed on to anyone else without your permission.
There are a few exceptions, such as if we are concerned about your safety or the safety chat a someone else. In these instances, the ehepace clinician will try to talk to you first about what needs to happen and what additional supports you may need to help you be safe.
Where possible, we will let you know if our concerns reach the point where we need to involve other services. about confidentiality and privacy. Some problems might need a bit longer and some people might need to come back.
The ehepace clinician can help you to clarify the issues and areas you will work on together and you chat a talk about how long you might need the support of ehepace. If you prefer to keep your contact with one clinician you can let us know and we will discuss options with you. For example, this could be a local mental health service, another online service or your local doctor or school counsellor. Having contact with many services especially when they are not working together, can be unhelpful.
We encourage you to try and only use one online and telephone service. This means the online service is better able to coordinate with any face to face services you have. It also means that more young people are able to get help if services are chat a doubling up. If you have contact with other services, please let ehepace know and we can talk about what this means and agree on next steps together. You can let us know if you have a preference to speak with a specific clinician.
However, the clinician you want may not always be available. Making an appointment might chat a one way to make sure we can meet your needs as much as possible. If you are having trouble accessing any of the ehepace functions on the website, please give feedback through our feedback form.
Family members or other adult supports of a young person who is 12 - 25 years, might use ehepace if you:. Sometimes young people who are assessed as being at serious risk of harm may be referred and supported to access other services for further support and assessment. Sometimes ehepace cannot provide enough support to help chat a young person be safe.
Where possible, ehepace clinicians will let chat a know of any actions they are taking, unless doing so places you at further risk. If we need to contact emergency services to get extra help for you or someone else we will try to make sure this happens in a way that doesn't put anyone at risk or harm.
Our team includes, social workers, mental health nurses, psychologists and occupational therapists. Appointments: You can request an appointment with a family clinician. We recommend phone appointments, but you can also request a webchat appointment if you prefer.
Depending on the busyness of the service and which staff are available, you may have an initial session with an available clinician. If you need further support our clinician chat a recommend and help organise an appointment with a family clinician.
We will be happy to discuss with you different approaches and respond to your particular needs and situation. Some adults supporting young people feel apprehensive about getting help.
Our family clinicians are experienced in supporting families and other adult supports who come from many and varied situations and backgrounds. We will work with each person on your specific questions or goals. You chat a to be registered to use the chat and features on ehepace. The information provided when you register helps us:.
Young people who make their first contact with chat a on the phone will be asked to provide the same information. If ehepace needs to contact you viawe will use the address provided in registration. We recommend you use an that you do not share with anyone and only you know the password.
Correspondence with ehepace, web chat and s will only be read by the ehepace team.
Our system keeps a record of phone, web chat and conversations. We also collect your IP address, your Internet Service Provider and the date and time you access the site. This information is securely stored and we have chat a checks to make sure the information is safe. It depends on the type of phone bill you receive.
If this is a concern for you, try calling us from a public phone or your own mobile. You could also try to find out if other s appear on the bill. If they do appear, the ehepace phone is also likely to appear.
As ehepace is a clinical service we must prioritise responding to young people who need therapeutic support, and unfortunately this means we are not chat a a position to assist you with your work. We value and welcome your feedback, please let us know your thoughts and suggestions about our services. Please be advised that compliments may be used and published by ehepace for promotion and to engage help seeking behaviour.
No personal or identifying information will be used. If you do not want your compliment to be published please let us know. If you are experiencing a technical issue with ehepace please complete this form. If you would like to provide feedback including making a complaint or providing a compliment or suggestion please complete chat a form.
You must not submit any material to ehepace feedback which is obscene, threatening, depicts violence or pornography or is offensive in any other way. If you do, we may suspend your and will notify chat a police as appropriate. Chat a to ehepace. How we can help If you are feeling down If you are feeling stressed If you are being bullied If you have concerns about drugs and alcohol Getting along with your family and friends Romantic relationships Questions about sex Questions about gender and who you are attracted to Getting advice about helping a friend Anything you want to talk about!
Group Chat. Group chats allow you to connect with other people like you.
Led by a hepace professional, group chats explore a range of helpful topics. in.
Your own space. Create a place where you can collect and manage resources to build your own personalised mental health toolkit. Create your own space. Connect with us 1-on We are open 9am — 1am Melbourne time 7 days a week for a 1-on-1 chat.
chat a I need help with work or study If you have issues or questions specifically relating to work or study, our Digital Work and Study Service specialists can help you get back on track with your study, career, job and other advice relating to employment and education. Is contact with ehepace secure and confidential? I'm having trouble with the website, what should I do?
There are also specialty family clinicians on our team. How do I contact an ehepace family clinician? There are family clinicians available at ehepace on particular days.
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